Careers

A career at JCA Technologies provides an exciting opportunity to work on World leading technology and provide solutions to challenging problems.

IT Tech Support

OPERATIONS

JCA Technologies is looking for someone to become part of our IT team handling tech support in Winnipeg. Tech Support is responsible for first-level IT helpdesk support on computer (HW/SW), printer, tablet, other peripheral equipment, communication, and network needed to run the business. He/She installs, maintains, tests, and recommends computers and other user equipment.

Key Responsibilities and Duties:

  • Install and test communication and peripheral equipment necessary to run company systems.
  • Coordinate with vendors on the purchase, maintenance, and repairs of computer and peripheral equipment.
  • Evaluate, test, and control new PC software, Operating systems, hardware, and client-server applications, and take charge in the installation of the said technologies.
  • Monitor and recommend hardware upgrades to conform to the system and user requirements.
  • Assist with the testing of internal application and projects external/client technical support.
  • Provide desktop, printer, and user equipment support (on premise and remote).
  • Maintains PC and peripheral equipment inventory.
  • Maintain software/license inventory.
  • Perform first-level support for ERP and other business system applications.
  • Assist with the network and system administration.
  • Conduct IT-related trainings.

Qualifications:

  • Proficient in Windows operating systems.
  • Proficient in MSOffice suite and Microsoft Teams.
  • Experience in desktop, printer, and peripheral equipment maintenance.
  • Knowledge of network troubleshooting.
  • Experience in desktop application support and maintenance.
  • Completed courses in computer troubleshooting and maintenance.

Skills and Abilities:

  • Good verbal and written communication skills.
  • Must be patient and pleasant to the users in performing his support services whether on-site or remote.
  • Must follow IT best practices.
  • Always be willing and able to assist the users in all IT related concerns.
  • Capability to carry or move IT equipment.
  • Capability to climb walls, ceilings, or roofs to run cables and install IT equipment.
  • Strong organizational and attention to detail.
  • Ability to multi-task, set priorities and meet strict deadlines.
  • Results oriented.

Please submit your résumé to: hr@jcatechnologies.com