Role: Product Support Specialist

 

Location: Nebraska

JCA Technologies

JCA Technologies provides advanced technology solutions that optimize the operations of agricultural machines across many tasks and machine formats. Our expertise is in providing innovative precision agriculture and autonomous machine solutions for both integrated OEM solutions and retrofit product markets. We have built our expertise and technologies through solving agricultural implement control solutions that provide real value to farmers and have grown this to become leaders in the emerging area of autonomous agricultural machines. We apply a combination of our cutting-edge technologies, engineering expertise, and manufacturing capabilities to enable connected and autonomous capabilities within agricultural mobile machine systems for our customers. We are passionate about using technology to solve problems that are important to farmers and make a difference towards increasing food production for a growing population.

About the Role

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to end-users and dealers of JCA Technologies’ retrofit autonomous products.  You will collaborate with our R&D team in assisting with new product launches. You will also lead customer training, dealer training, assist at trade shows, and create publications for support.

Responsibilities

• Support request field calls from growers and dealers on technical support questions, installation, in-field operation, and in-field breakdowns 
• Communicate issues and future needs to the R&D team for current and future products. 

• Actively involved with the go-to-market process for some of our new products to ensure a successful product launch. 
• Create and deliver projects focused on customer experience, process improvement, and training effectiveness.
• Generate and edit content for technical publications, including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions. 
• Lead breakout sessions of both introductory and advanced level dealer training. 
• Participate and set up tradeshows and conferences.
• Compile, analyze, and report on testing and field data to assist in the marketing and research of products.

Qualifications

• Bachelor’s degree in agriculture, business or related field.
• Strong interpersonal and communication skills.

• Creative problem solving to overcome obstacles. 
• Experience in a customer support role. 
• Basic mechanical skills and knowledge. 
• This position requires the successful candidate to have a valid driver’s license.
• This position includes extensive domesticand some international travel.

We love to hear from you! Please submit your resume to hr@jcatechnologies.com

JCA is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.